+33 (0)5 45 98 24 95 — mail@latanneriechalais.com

Terms and Conditions

Booking and Payment

To make a confirmed booking we require a Deposit of 20%.

The payment of a Deposit implies acceptance of our terms and conditions.

On receipt of your Deposit we will send a Confirmation by email.

The balance falls due 8 weeks before the arrival date.

Bookings made less than eight weeks before arrival must be paid in full at the time of booking.

We reserve the right to cancel the booking if payment is not received within the agreed timescales.

The number of people in the booking must not exceed the advertised gite capacity without special permission. All properties must have a responsible adult staying in the property.

Cancellations

Cancellations should be made in writing.

Cancellations made more than eight weeks prior to the due arrival date will forego the deposit only.

Those made less than eight weeks prior to the due arrival date will forego the full amount unless we are able to re-let the accommodation. Please be aware that in order to re-let the property we may have to discount the price and this discounted price would be the amount reimbursed.

Should we be unable to perform our tasks due to exceptional circumstances outside our control resulting in the cancellation of the reservation; the guest will be offered alternative accommodation of the same value.

Should an alternative not be available, we will reimburse the rental amount paid at the date of cancellation.

We cannot accept liability for any other expenses or inconvenience incurred including but not restricted to flights, ferry charges or car hire charges resulting from the cancellation.

We strongly recommend that guests take out comprehensive travel insurance before departure (including cancellation cover).

Arrival

Guests are welcome to arrive from 4.00pm onwards. If guests arrive earlier they are very welcome to drop off luggage to leave them free to go shopping or sight seeing, or to make use of the swimming pool (but without changing or toilet facilities!)

Departure

Guests are requested to vacate their gite by 10.00am on the day of departure.

Guests are requested to leave the property clean and tidy with all items put back in their original place, ie cooking utensils, crockery, bbq equipment. We are always grateful when guests strip linen from beds.

If the wood burning stove or bbq has been used, ashes should be cleaned out and the bbq rack cleaned for the next guests.

Linen

We provide both bathroom and pool towels.  Bathroom towels are exclusively for use within the gite.

For bookings of two weeks duration we will offer a set of clean bed linen after the first week.

Care of Property, Damage and Breakages

We do not ask for a Security Deposit and hope that it will never be necessary.  But we do ask guests to bring to our attention as soon as possible items that are accidentally broken, damaged or spoilt in any way during their stay.

Electricity, Gas and Water

Electricity, gas for cooking and water charges are included within the rental price.

Smoking

All gites, the pool area and the children’s play areas are designated no smoking areas.

We respectfully request smokers to dispose of cigarette butts thoughtfully and not to put them in gite kitchen bins.

Swimming Pool

Children must be supervised at all times by an adult who must be in the pool enclosure with them.

No glass is allowed in the pool area and no sharp objects are permitted in the pool as they may damage the pool liner.

The pool is solar heated May to September but the water temperature is dependent on weather conditions.

Pets

We regret that we are unable to welcome pets during the summer season to ensure the comfort of guests with allergies.

Conduct of Guests

We respectfully request guests to be considerate to other guests, particularly when dining and drinking al fresco late at night!

Complaints

Any problem should be brought to our attention immediately it becomes apparent so that we may rectify the situation quickly to everyone’s satisfaction.

 

23 January 2017